| Q: | Do you offer emergency call-outs? |
| A: | If you have a maintenance contract with SMS, we provide a 24-hour emergency service. This means we are on call at any time of the day or night!
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| Q: | How long do I have to wait for a call-out? |
| A: | We aim to arrive within 4 hours; depending on the level of risk involved and the location |
| Q: | Will I receive priority call-out if I have a maintenance contract with you? |
| A: | Yes, although we also aim to respond to all requests as fast as possible
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| Q: | Will I enjoy preferential rates for call-outs if I have a contract with SMS? |
| A: | Yes – our rates are lower if you have a contract with us.
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